Training and Development Program Manager

About Cult - Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company’s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology .

Job Title : Master Trainer

Location : Bengaluru

Department : Training and Development

Industry : Health and Wellness / Hospitality

Job Summary

The Master Trainer will be responsible for designing, delivering, and evaluating training programs to enhance employee skills across studio management, customer journey and experience, sales, events, and product experience. The ideal candidate will come from a hospitality background with a strong front desk sales experience, excellent communication skills, and a proven ability to manage operational training. This role requires professionalism, leadership, and the capability to create an engaging learning environment.

Key Responsibilities

• Evaluate training effectiveness and conduct periodic assessments to ensure performance improvement.
• Collaborate with Operations, Sales, and HR teams to identify training needs and skill gaps.
• Maintain updated training manuals, SOPs, and learning materials.
• Provide coaching and mentoring to employees to enhance service quality and operational excellence.
• Ensure consistent implementation of brand standards across all customer touchpoints.
• Manage training reports, feedback, attendance, and documentation as per department guidelines.
• Required Qualifications and Experience
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum three years of experience in front desk operations and sales within the hospitality or health and wellness sector.
• Proven experience in training, development, or operational leadership roles.
• Experience handling operations and coordinating multi department activities.

Skills and Competencies

Excellent verbal and written communication skills.

Ability to design engaging training content and conduct interactive sessions.

Strong organizational and time management capabilities.

Knowledge and interest in health, wellness, and holistic service standards preferred.