Senior Operations Manager

Roles & Responsibilities :

Planning, Executing & Monitoring end to end first mile and middle mile operations.

To implement and develop the SOPs and is a part of audit / continuous improvement team to find gaps and provide solutions.

Perform ongoing analysis to improve facility metrics, service levels and productivity.

Improving metrics in the medium-long run with regard to design change, optimization of layout and line haul capacity.

Drive continuous improvement projects within their facility to improve throughput, reduce cost and increase productivity.

Responsible for training, mentoring, coaching of Managers & Team Leads (all on-rolls).

Builds strong working relationship and liaise with other stakeholders including Customer Service, Network Engg., Commercial, Product, Technology etc.

Person Specifications- Skillsets / Education :

Educational Background – Bachelors Degree (is a MUST ) – preferably engineering ; MBA preferred.

Functional Skills –People management, Operations Management, Stakeholder Management.

Personal Attributes - Curiosity, Ownership, Fast Paced

Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.

Ability to work well in a team environment.

• Should be open for extensive travel.