Technical Support Representative
TELUS Digitaluttar pradesh, India30+ days ago
Job descriptionMinimum 1 year of experience in International Technical Support (Voice) Excellent communication skills Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues Should have experience working in International Telecom brand on voice process. Should be comfortable working in 24 7 Working Environment Graduation not required— Rotational shifts & Rotational week offs. Freshers graduated from B.Tech / BE, BCA or MCA are eligible to apply. Medicare Facilities. Salary : 3.2 LPA to 4.99 LPA. Both side cab facilities. Medical Insurance Life Insurance
Walk In Details :
Date : 25th October 2025 (Saturday)
Time : 10 : 00 AM - 4 : 00 PM IST
Venue : YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi (Nearest Metro Station- Janpath)
Role & Responsibilities
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Escalates appropriate technical issues to upper-level technical support when needed.
Preferred Candidate Profile
Perks and Benefits
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Technical Support • uttar pradesh, India