Sales Executive

Location : Jaipur, Rajasthan

Industry :

Real Estate & Construction

Department :

Sales & Customer Relationship

Role Overview

We are looking for a dedicated and proactive CRM Executive to manage customer lifecycle, ensure seamless communication, and enhance customer satisfaction for our residential projects. The role involves handling enquiries, maintaining CRM data integrity, coordinating with sales teams, and supporting documentation processes till possession.

Key Responsibilities

Manage customer lead lifecycle — from enquiry to booking and post-sales follow-ups

Update, monitor & maintain lead status in CRM software

Attend calls, WhatsApp communication, and emails with clients professionally

Schedule site visits and coordinate with sales teams for smooth execution

Maintain and share daily, weekly & monthly CRM reports

Coordinate documentation, KYC, demand letters, agreements & payment schedules

Assist customers with loan processing coordination with financial institutions

Resolve customer queries efficiently and ensure timely escalations

Support handover / possession processes and after-sales customer engagement

Maintain high data accuracy, confidentiality, and customer relationship standards

Required Skills & Qualifications

Bachelor’s degree in any discipline (MBA preferred)

Minimum 3-5 years experience as CRM Executive in Real Estate

Strong communication skills — English & Hindi (spoken & written)

Must be smart, disciplined, customer-centric & tech-friendly

Proficiency in CRM tools, MS Excel & reporting

Ability to multitask and work under deadlines

Positive attitude and strong interpersonal skills