Billing and Risk Mitigation Associate

Who we are.

Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold's mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

As a Billing Associate, you will be the primary contact for all Billing issues reported on our website.

Your ultimate responsibility is to provide support for billing queries reported by Resellers over email and calls. Ensure payments we receive on our website is from a genuine source and Resellers comply to our terms of service.

What you'll do & how you'll make your mark.

• . Assisting Resellers & Customers over calls & emails for billing queries like :

How to add funds to their accounts.

Mode of payments.

Basic queries related to integration of Payment Gateways with the Reseller account.

Product Pricing & Promo information.

Processing Refund Requests.

Who you are & what you'll need to succeed.

similar capacity, preferably on an IT platform.

skills.

Why you'll love us.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.