Scrum Master - Lead

About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy and Athleta — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we're more than the clothes that we make. We know that business can and should be a force for good, and it's why we work hard to make product that makes people feel good, inside and out. It's why we're committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.

About The Role

In this role you will enable adoption and sustainability of capabilities delivered to the business through GapTech Products while supporting continuity and productivity of business operations. By providing front-line business support to quickly resolve issues for our customers, the you should strive to minimize business disruption through guidance and communication of solutions to the problems business end users experience using our systems, tools and reports.

What You'll Do

• Lead the Business Engagement strategy to support business user communities and project teams as they deliver new and enhanced capabilities and solutions
• Build relationships with Brand stakeholders, Product Management, Mission Control, Project and Technical engineering teams and leaders
• Lead teams that provide hands on support to the business on delivery of new and enhanced capabilities for supported products demonstrating understanding of business process and workflow to support adoption
• Partner closely with Engineering teams to identify and prioritize technical support issues experienced by business end users, and collaborate to drive resolution to minimize risk and business disruption
• Identify areas of opportunities for optimization of processes and tools through research and analysis
• Regularly influence leadership team decisions and initiatives ; Present information to leadership
• Responsible for planning, budget and end results; sets policies for sub function / function

Who You Are

Benefits at Gap Inc.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Skills Required

Strategic Thinking, Problem Solving, Technical Support