Customer Relationship Management Manager

Job Title : Customer Relationship Manager (CRM) – Medical Billing)

Department :

Client Relations / Operations

Location : Indore, MP.

Shift :

Multiple Shifts Available

Reports To :

Manager / Operations Head

Summary : We are looking for a

Customer Relationship Manager

to build and maintain strong relationships with our clients in the

medical billing and healthcare services

domain. The ideal candidate will act as a bridge between clients and internal teams, ensuring clear communication, timely issue resolution, and overall client satisfaction.

Key Responsibilities :

Client Communication & Coordination :

Act as the primary point of contact for assigned clients. Respond to queries and ensure timely updates.

Issue Resolution :

Coordinate with internal billing, AR, and technical teams to resolve client concerns efficiently.

Account Management :

Track client performance, billing status, deliverables, and escalations.

Reporting :

Share weekly / monthly performance reports with clients using Excel / CRM dashboards.

Retention & Satisfaction :

Conduct regular follow-ups and feedback calls to ensure long-term client engagement.

Process Improvement :

Identify opportunities to improve service delivery and client experience.