LMS Operations Specialist

Key Responsibilities :

• Operational Management :
• Oversee the course readiness lifecycle to ensure timely and accurate setup of courses and modules.
• Ensure operational alignment with defined standards and quality benchmarks.
• Review course configurations, such as announcements, sections, and resources, to maintain consistency and compliance with academic guidelines.
• Manage end-of-course activities, including closure reports, survey tracking, and completion analysis.
• Team Leadership :
• Lead a team of LMS Coordinators to drive accountability, efficiency, and quality in execution.
• Monitor workload distribution, performance metrics, and deliverables to ensure adherence to service level agreements.
• Support skill development and knowledge sharing within the team to foster operational excellence.
• Cross-Functional Collaboration :
• Collaborate closely with program delivery, product, marketing, and IT teams for smooth program launches and issue resolution.
• Liaise with global partner teams to coordinate blended course requirements and maintain partner satisfaction.
• Serve as the primary point of contact for LMS-related challenges and coordinate timely resolutions.
• Process Improvement and Reporting :
• Identify process enhancements to increase efficiency, scalability, and learner satisfaction.
• Track and analyze course readiness metrics, learner engagement trends, and operational performance using dashboards and reports.
• Collaborate with data and reporting teams to automate recurring tasks and improve visibility across teams.
• Stakeholder Management :
• Act as the primary point of contact for internal and external stakeholders on LMS-related matters.
• Ensure adherence to academic and operational standards while meeting stakeholder expectations.
• Support audits, documentation updates, and change management initiatives as required.

The ideal candidate will possess strong operational acumen, leadership skills, and the ability to collaborate effectively with cross-functional and global partner teams to ensure seamless learner experience and academic delivery excellence.