Collections Lead

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Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Title : Collections Team Lead

Overview

The Collections Team Lead will be responsible for overseeing a group of Collections Analysts, driving the team's day-to-day operations, and ensuring achievement of collection targets, customer

satisfaction, and compliance standards. This role serves as the first line of leadership in guiding, coaching, and supporting team members to deliver operational excellence and accurate execution of collection strategies.

Key Responsibilities

• Lead, coach, and motivate a team of Collections Analysts to meet and exceed collection goals and KPIs.
• Provide guidance on complex collection cases, ensuring consistent handling aligned with company policy.
• Monitor daily collection activities, prioritize workload, and ensure timely follow-ups on outstanding accounts.
• Conduct regular performance check-ins, provide feedback, and support employee development.
• Collaborate closely with cross-functional teams such as Sales, Billing, Credit, and Legal to resolve customer disputes or payment issues.
• Support the Manager in implementing process improvements, automation, and best practices across the team.
• Prepare summary reports on team performance, delinquency trends, and collection efficiency.
• Ensure adherence to internal controls, compliance with all company policies, and data privacy regulations.
• Handle escalated customer accounts or payment issues in a professional and solution-oriented manner.

Qualifications

Competencies

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Skills Required

Erp, Salesforce.com, Accounts Receivable, Dispute Management, Crm, Collections