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Techolution - Associate Project Manager - IT & Managed Services

Techolution - Associate Project Manager - IT & Managed Services

TecholutionDelhi, IN
25 days ago
Job type
  • Remote
Job description

About the job :

We are seeking a highly skilled and motivated Assocaite Project Manager to lead IT and Managed Services projects.

The ideal candidate will bring strong fundamentals in project management, hands-on experience with Managed Services delivery, and proven expertise in Agile methodologies.

This role demands ownership, accountability, and the ability to balance structured execution with proactive risk management in a client-facing environment.

Title : Project Manager IT & Managed Services

Location : Remote Work

Employment Type : Full-time

Work Timings : 8 PM - 4 AM

Experience Level - 2-5 years only

Roles and Responsibilities :

  • Lead and manage the end-to-end lifecycle of IT and Managed Services projects, ensuring strict adherence to scope, schedule, and budget.
  • Drive SLA-driven service delivery with a focus on governance, compliance, and continuous service improvement (CSI).
  • Serve as the primary point of contact for Severity 1 & Severity 2 issues, coordinating swift resolution with minimal impact to business operations.
  • Develop and maintain 24 / 7 coverage rosters to ensure uninterrupted service availability.
  • Oversee the preparation, review, and approval of Root Cause Analysis (RCA) documents, ensuring accuracy and timely closure.
  • Effectively manage and refine the project backlog, collaborating with client stakeholders to prioritize work items aligned with business goals.
  • Anticipate risks proactively, establish mitigation strategies, and address issues before they escalate.
  • Maintain a consistent reporting cadence (weekly, monthly dashboards, progress updates) to clients and internal leadership.
  • Document and track all activities with high attention to detail, including Minutes of Meeting (MoMs), decision logs, and follow-ups.
  • Build and nurture strong client relationships, ensuring clear, empathetic, and professional communication at all times.

Required Skills & Experience :

  • Strong foundation in Project Management concepts risk management, scope management, stakeholder management, change management, and decision logging.
  • Proven experience delivering projects in a Managed Services environment, including SLA management and governance models.
  • Expertise in Agile and Scrum methodologies with hands-on delivery experience.
  • Demonstrated ownership and accountability, driving deliverables with minimal supervision.
  • Highly organized with excellent documentation skills and the ability to maintain a structured, transparent, and reliable source of truth.
  • Strong proactive risk anticipation and mitigation capabilities.
  • Excellent client communication and relationship management skills with the ability to influence and lead conversations.
  • Flexibility to work in shift timings (8 : 30 PM 4 : 00 AM IST) for real-time collaboration with global clients.

    • (ref : hirist.tech)

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