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Operations Associate- Australia

Operations Associate- Australia

AmberAligarh, IN
25 days ago
Job description

Job Title : Operations Associate (Australia Region)

Work Hours : 9 (Rotational); 5.5 days per week

Shift Timings : 7 AM- 4 PM, 9 AM- 6 PM, 12 : 00 PM – 9 : 00 PM

About Amber ( https : / / amberstudent.com )

Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital

If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!

Position Title : Operations Associate

Location : Remote

Shift Timings : Aus Shift - Rotational (Non-Negotiable); 5.5 days per week

Experience Level : 0–2 Years

Compensation : Upto ₹3.6 LPA (Fixed)

Key Responsibilities :

  • Lead Conversion :
  • Proactively engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings.
  • Customer Interaction :
  • Understand students' unique requirements and provide personalized accommodation recommendations.
  • Market Expertise :
  • Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice.
  • Follow-Up :
  • Maintain strong relationships with potential clients through consistent and timely follow-ups to ensure closure.
  • Collaboration :
  • Work closely with Marketing and Supply teams to optimize the booking process and enhance the customer experience.
  • Data Management :
  • Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system.
  • Target Achievement :
  • Consistently meet and exceed sales targets and performance benchmarks.

What We’re Looking For :

  • Exceptional verbal and written communication skills in neutral English.
  • Strong active listening skills.
  • Effective time management and organizational abilities.
  • Proficiency in objection handling, negotiation, and closing techniques.
  • Familiarity with CRM tools or similar software.
  • Prior experience in telesales or a related field is a plus.
  • Industry experience in real estate, hospitality, business development, or customer service is preferred.

    • Educational Qualifications :

  • Graduate with at least 60% in academics.

    • What You’ll Get at Amber :

  • Competitive salary with a performance-driven variable component.
  • Flexible working hours with remote work opportunities.
  • A dynamic, collaborative, and growth-oriented work environment.
  • Career advancement opportunities in a rapidly expanding global organization.

    • Join Us :

    Be part of a team that’s revolutionizing the student accommodation industry. Your contributions will directly impact the lives of students by making their study-abroad journey smoother and stress-free.

    If you’re passionate about sales, customer success, and creating meaningful change, we’d love to hear from you!

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    Operation Associate • Aligarh, IN