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Onboarding specialist
ConfidentialBengaluru / Bangalore24 days ago
Job descriptionHandle queries via phone and digital channels with integrity Educate customers on PhonePe products and services Meet daily productivity and quality metrics Collaborate cross-functionally for swift issue resolution
Key deliverables :
- Resolve account and transaction-related customer queries
- Ensure adherence to process guidelines for customer interactions
- Identify and escalate issues to relevant internal teams
- Recommend improvements to enhance customer experience
Role responsibilities :
Skills Required
Customer Experience, Multilingual proficiency, Problem Solving, Communication Skills
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Onboarding Specialist • Bengaluru / Bangalore