French – Customer Support- Non Voice

Job Description

Answer inbound chat, covering a full range of Clients products and services including obtaining all information necessary for resolution.

• Be knowledgeable of all Client marketing initiatives and effectively communicate promotions to customers.
• All other duties as assigned
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Offer alternative solutions where appropriate with the objective of retaining customers and client’s business;
• Follow up and make scheduled callbacks to customers where necessary;

Job Qualifications:

• Effective French oral & writing communication skills.
• Excellent customer service skills and great enthusiasm for helping customers
• Must be able to prioritize and complete all job duty requirements
• Must be able to adhere to schedule changes based on department and/or business
• Must be an energetic self-starter with the ability to work both independently and within a team
• Excellent time management skills, attention to detail and the ability to multi task.
• Competent in MS office and web browser environments
• Ability to continually display positive attitude.
• Stay current with system information, changes and updates