Engineering Manager

About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform helping businesses drive revenue through powerful customer engagement on WhatsApp.

We’re trusted by 150,000+ businesses and work with top brands like Adani, Delhi Transport Corporation, PhysicsWallah, Yakult, Godrej, Vivo, Wipro, Asian Paints, and India Today Group. With ₹800 Crores+ in WhatsApp-driven engagement annually, our platform enables businesses to drive 25–80% of their total revenue via WhatsApp.

Backed by Marsshot.vc, Bluelotus.vc, and 50+ angel investors, AiSensy is on a mission to redefine business-to-customer communication. Join us in building the future of business engagement.

Role Breakdown : Process & Delivery

Implement and manage a lightweight Agile framework (Scrum / Kanban hybrid) with a consistent bi-weekly release cycle.

Facilitate backlog grooming, sprint planning, daily stand-ups, retrospectives, and capacity planning.

Clearly communicate sprint goals, maintain burn-up dashboards, and define comprehensive Definitions of Done.

Establish structures and processes that maximize speed, agility, and quality in development.

Technical & Hands-On Coding

Actively participate in hands-on development with the MERN (MongoDB, Express, React, Node.js) stack; review critical PRs, write code, debug, and solve technical bottlenecks.

Lead architectural decisions emphasizing performance, scalability, security, and cost-efficiency.

Champion "docs-as-code" (Markdown, Git) for structured documentation of systems, APIs, and operational run-books.

Team Scaling & Talent Development

Strategically scale the engineering team by identifying and hiring the right talent aligned with AiSensy's culture and growth trajectory.

Mentor, groom, and coach team members, ensuring continuous skill enhancement and professional growth.

Define clear hiring criteria, interview processes, and onboarding programs.

Quality & Reliability

Establish CI / CD practices, automated regression testing, and robust rollback mechanisms.

Monitor and optimize engineering metrics (DORA : lead time, deployment frequency, change failure rate, MTTR).

Drive incident root-cause analyses and integrate findings into ongoing development practices.

Your Profile :

5–8 years of engineering leadership experience in high-growth startups scaling from 10 to 30+ engineers.

Extensive hands-on experience coding in JavaScript / TypeScript, Node.js, React, MongoDB.

Demonstrated success in introducing CI / CD pipelines, docs-as-code practices, automated testing, and Agile methodologies.

Proven ability to scale engineering teams effectively.

Deep understanding and proactive management of engineering KPIs (commit vs. delivered, MTTR, etc.).

Exceptional communication skills—able to clearly articulate complex technical concepts.

Bonus Points for :

Familiarity with WhatsApp Business APIs, Kafka / RabbitMQ, or microservice / event-driven architectures.

Experience with cloud infrastructures like AWS, Kubernetes, and Terraform.

Contributions to tech communities through blogs, open-source projects, or speaking engagements.

Success Metrics (First 180 Days) :

30 Days : Defined and visible sprint processes, alignment on release cadence.

60 Days : Docs-as-code fully operational; 80% features documented pre-development..

90 Days : 95% sprint goal achievement, change-failure rate below 3%, minimal bug backlog, and structured team scaling underway.