Senior Field Applications Engineer

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With nine offices and facilities across the , Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit Follow Shield AI on , , and . The Field Applications Engineer will provide technical expertise and support to customers during the implementation and use of Shield AI enterprise software products. This role involves working closely with customers to understand their requirements and ensuring successful product integration for AI & Autonomy development.

WHAT YOU'LL DO :

• Become an expert user of the Hivemind enterprise software stack.
• Provide technical support and training to customers.
• Develop AI & Autonomy applications using the Shield AI enterprise software development kit.
• Assist the sales team in pre-sales activities, , demos.
• Assist in post-sales deployment and integration of Shield AI enterprise software products.
• Develop and maintain technical documentation and training materials.
• Troubleshoot and resolve technical issues.
• Help customers debug software / API integration issues.
• Collaborate with the engineering team to address customer feedback and improve products.
• Stay at customer sites for extended periods of time

REQUIRED QUALIFICATIONS :

Our international team members are employed through our Employer of Record (EOR) and receive a comprehensive international benefits package on top of base salary. For full details on compensation and benefits, please consult your talent acquisition partner.