Technical Service Expert

Job Title

ServiceNow Support Specialist is a key role that involves providing technical support, performing system maintenance, and assisting end-users with ServiceNow-related issues.

This position requires a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations.

• Troubleshooting incidents
• Resolving service requests
• Ensuring the smooth operation of the ServiceNow environment

The ideal candidate will have experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.

A ServiceNow Certified System Administrator (CSA) certification is required.

The candidate should possess strong problem-solving and customer service skills.

Required Skills and Qualifications

We are looking for candidates who have :

Benefits

FedTec offers a comprehensive benefits package to its employees, including :