IT Technical Support - Night Shift

About PSG Global Solutions

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at scale.

With a best-in-class Net Promoter Score of 82 and a strong client retention rate, PSG is recognized for its commitment to service excellence and measurable results. Our global workforce is driven, collaborative, and focused on delivering outcomes that directly contribute to client success and

Job Summary

We are seeking an experienced and proactive IT Technical Support to join our team at PSG Global Solutions India. This role is ideal for a hands-on IT professional who can lead the complete setup of IT infrastructure for our new office, manage end-to-end IT operations, and ensure seamless connectivity and security across systems.

The ideal candidate will possess strong technical expertise, exceptional communication skills, and the ability to coordinate directly with vendors and stakeholders with minimal supervision. You’ll play a pivotal role in building a robust, secure, and scalable IT environment from the ground up while also supporting daily IT operations for our teams.

Key Responsibilities

• Lead the end-to-end design, implementation, and setup of IT infrastructure for the new office, including networks, servers, and systems
• Coordinate directly with vendors, service providers, and contractors to ensure timely and quality execution of IT setup and maintenance activities
• Manage IT infrastructure projects from planning through completion with minimal supervision, ensuring timelines, quality standards, and budget alignment
• Oversee configuration, administration, and optimization of servers, networks, and endpoint systems
• Implement and maintain robust cybersecurity, access control, and data protection measures across all systems
• Handle IT procurement, asset tracking, and vendor performance management
• Provide hands-on support and troubleshooting for hardware, software, and network-related issues to minimize downtime
• Maintain detailed IT documentation, standard operating procedures, and ensure compliance with company IT policies and best practices
• Collaborate with global IT teams on infrastructure integration, upgrades, and system improvement initiatives
• Proactively identify opportunities to enhance performance, scalability, and efficiency within the IT environment

Qualifications

Preferred Skills

Job Details & Compensation

Perks & Benefits