Windows Engineer L1

Job Description

Position : Windows Administrator – Level 1(Managed Services)

Purpose of Role :

To provide 2ndor 3rdlevel technical support to Brennan IT clients, engineers and staff; 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within established timelines.

To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

Key activities of the role include :

Administration of Windows Server Assessments and Backup Monitoring

Maintaining KMDB for client

Execution of maintenance items out of hours (Patching)

Out Of Hours server reboots & checks

Best Practice Customer Env. Assessment

Schedule Server Assessments and review of Event Log (for MS like CS)

Print server management

User and access management (password, user management, folder access, group policies, drive mapping, mail box management, delegation of rights)

Vendor Management (hardware and Software vendors – HP ,Dell, MS, VM, Citrix and others)

Endpoint Antivirus management and updates

On premises backup alert management and monitoring

Change management

Mitigation for penetration testing

Preparing reports

Experience : 2 to 6 yrs. of experiencein Windows Server Administration / System Administration / Wintel Administration / IT Technical Support role for international clients, preferably in MS IT provider / IT Companies.

Key Competencies :

Demonstrable Industry based technical aptitude (e.g. Microsoft, Citrix, HP)

Industry based certifications

Tertiary qualifications

Advanced Industry based certifications

ITIL Service Management Foundation accreditation

Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, HP)

Troubleshooting SCOM and SCCM agents

Essential Skills :

Windows Server 2012 / 2016, DNS, DHCP, Group Policy

Active Directory 2008 and above

Vmware / Virtualization (Hyper – V)

MS Exchange,O365, FSMO Roles

Desired Skills :

Skills in the following technologies

Experience in Intune Management

MS Azure

ServiceNow – Ticketing Tool

Microsoft Intune Management

Backup and Storage Platforms (ANY)

MCSE or MCITP Windows Server 2012 or higher