Application Operation manager FT Lead

Role

Application Operations Manager

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What awaits you / Job Profile

• Oversee the day-to-day functioning of production systems ensuring optimal performance uptime and 24 / 7 support coverage.
• Direct support teams in efficiently handling incidents service requests and real-time alerts to ensure swift resolution.
• Coordinate release and deployment workflows to guarantee smooth transitions with minimal impact on live environments.
• Manage incident problem and change processes in alignment with ITIL standards.
• Lead root cause analysis (RCA) for major incidents implement corrective actions and drive preventive measures.
• Handle escalations and ensure timely resolution of critical issues.
• Track Key Performance Indicators (KPIs) such as system uptime incident resolution time and SLA compliance.
• Develop and maintain dashboards and reports for system health support metrics and operational performance.
• Present regular updates to senior leadership and stakeholders.
• Collaborate with development and QA teams to resolve issues and implement long-term fixes.
• Communicate effectively with stakeholders regarding system outages resolutions and ongoing improvements.
• Maintain detailed documentation for support procedures known errors troubleshooting guides change logs and incident history.
• Ensure adherence to internal policies audit requirements and industry best practices.
• Participate in risk assessments and contribute to business continuity planning.
• Lead and mentor a team of support analysts and engineers.
• Foster cross-functional collaboration and knowledge sharing.
• Drive automation and continuous process improvements to enhance support efficiency.

What should you bring along

Must have technical skill

Good to have technical skills

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1