Store Manager / Sales Associate
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionDriving the sales of the store to meet allotted targets by effectively allocating targets to staff. Developing a culture of high sales performance expectations through strong Sales Leadership . Motivating and inspiring the field team to drive for outstanding results. Assessing field capability and establishing performance priorities at a group level. Assisting in recruiting and selecting high-potential staff . Providing effective on-the-job training and guidance to team members, leveraging company training modules. Delivering clear, motivating, and constructive feedback in a timely manner to all retail associates. Evaluating the training needs of store associates and collaborating with the L&D department to execute developmental plans. Understanding the reasons for attrition and implementing measures to control it. Ensuring all store employees , including the Optometrist, are supported and their issues are resolved. Scheduling team's shift timings to meet store business needs and demands, ensuring adequate staffing levels. Monitoring cash reconciliation to prevent any mismatch of store funds. Ensuring the availability of required merchandise and services . Conducting regular stocktakes . Ensuring staff have a basic understanding of the POS System for efficient transaction processing. Performing necessary quality checks for new products . Collaborating with other departments to ensure the product reaches the customer, guaranteeing the best customer experience . Ensuring that eye check-ups are conducted as per SOP (Standard Operating Procedures) and maintaining high quality standards. Ensuring that all SOPs for retail are successfully implemented and adhered to by store employees. Updating colleagues on business performance, new initiatives, and other important issues. Maintaining the store as per Lenskart standards , including regular cleaning of frames and equipment. Ensuring the security of all Lenskart equipment and preventing any shortage of stock units or damage in the store. Minimum Qualification : Graduate . Ability to act as a link between strategy and execution . Ability to develop and inspire people to achieve their best. Ability to build rapport and trusting relationships . Ability to understand stated and unstated needs of the customer and offer solutions. Clear communication and active listening skills . Ability to adapt to a changing environment and openness to learn. Proactive task ownership, result-orientation, and customer-orientation . Ability to multitask and organize activities based on priority .
We are actively seeking a dynamic and results-oriented Store Manager / Sales Associate for our client, Lenskart. This pivotal role is responsible for driving sales, ensuring exceptional customer service, managing store operations, and leading a high-performing team. The ideal candidate will be a proactive leader with strong communication skills, a knack for people development, and a commitment to maintaining Lenskart's high standards.
Key Responsibilities
Customer Experience & Relationship Building
- Greeting customers warmly upon entry and coaching the team to maintain this standard.
- Displaying commitment to providing exceptional Customer Service and ensuring all Lenskart associates prioritize Customer Satisfaction .
- Handling customer service issues, queries, and complaints at the store level, ensuring consistency across the team.
- Striving to build long-lasting and fruitful relationships with every customer.
Sales & Performance Leadership
People Development & Team Management
Cash & Inventory Management
Store Operations & Compliance
Personal Attributes & Competencies
Skills Required
Customer Experience, Relationship Building, Team Management, People Development, Inventory Management
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Associate Sales • Bengaluru / Bangalore
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