Business Analyst

About the Company

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail & CPG, Manufacturing, BFSI (Banking, Financial Services, and Insurance), and HLS (Healthcare and Lifesciences) space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

Responsibilities

Experience : 5+ years

Location : Bangalore (5 days WHO)

Key Responsibilities :

Collaborate with stakeholders to gather, analyze, and document business requirements related to ecommerce platforms, retail operations, and customer engagement.

Translate business needs into functional specifications and user stories for development teams.

Conduct gap analysis, process mapping, and feasibility studies to support solution design.

Work closely with UX / UI designers, developers, QA teams, and product managers to ensure successful delivery of features and enhancements.

Support product backlog grooming, sprint planning, and UAT activities.

Stay updated on industry trends, competitor strategies, and emerging technologies in ecommerce and retail.

Required Skills & Qualifications :

5+ years of experience as a Business Analyst in Retail OR Ecommerce domain

Strong understanding of ecommerce platforms

Proficiency in tools like JIRA, Confluence, MS Excel, SQL, and data visualization platforms (e.g., Power BI, Tableau).

Excellent communication, stakeholder management, and problem-solving skills.

Experience working in Agile / Scrum environments.

Ability to work independently and manage multiple priorities in a fast-paced setting.