Customer Service Executive

Role Description

This is a full-time remote role for a Customer Service Executive. The Customer Service Executive will be responsible for managing and responding to customer inquiries, providing exceptional support and service, handling customer complaints, and ensuring customer satisfaction. The role involves using CRM tools, keeping records of customer interactions, and collaborating with other departments to resolve complex issues. Daily tasks will include answering phone calls, replying to emails, and providing detailed information about products and services.

Qualifications

Interpersonal Skills

Customer Satisfaction and Customer Support skills

Customer Service and Customer Service Management skills

Excellent verbal and written communication skills

Proficiency with CRM tools and other customer service software

Ability to work independently and in a team-oriented environment

Experience in the education or e-learning industry is a plus

High school diploma or equivalent; additional qualifications in customer service are advantageous