Support Specialist

Job Description :

As a Help Desk Analyst, you will provide timely and effective technical assistance to users via various communication channels. Your primary objective will be to resolve incidents, requests, or inquiries in a professional and courteous manner.

You will be responsible for troubleshooting and resolving complex technical issues, escalating critical cases when necessary, and documenting all interactions in the ITSM system.

Our ideal candidate possesses excellent communication and customer service skills, with the ability to work under pressure and manage multiple tasks simultaneously.