Infrastructure Support Engineer

Talent WorxPune, Republic Of India, IN

19 hours ago

Job description

Job Description :

8+ years of experience in Compute Hardware troubleshooting. (L3)
Install, administer, and maintain hardware infrastructure.
Diagnose and correct system issues, whether these be issues with correct operation or performance.
Reinstate integrity of system as quickly as possible following an outage in order to minimize downtime.
Triage and solve user-submitted tickets, especially when they relate to the infrastructure.
Track resource usage using monitoring and queuing software.
Actively participate in Knowledge Management by creating new technical documents.
Patch system firmware and software as needed.
Peer assistance is an added trait.

Technical Skills :

Primary : HPE Proliant DL / Apollo / Blade Server, Cisco Server, OneView

Secondary : Hypervisor (Vmware)

Demonstrated expertise with Hardware administration, including OS (Vmware / Linux / Windows)

Expertise with high-speed networking such as InfiniBand and 10 / 40 Gigabit Ethernet.

Familiarity with Hardware products like : HPE Proliant, Apollo, Blade,SDFlex and Synergy

Experience with Cisco Hardware (UCS series, UCS Manager).

Experience in server hardware and troubleshooting.

Experience on troubleshooting of Virtualization (Vmware).

Experience managing multi node clustered setup.

Experience using and supporting appliance like Oneview, iLO, BMC, UCS Manager

Knowledge of Server profile and fault tolerance.

Basic knowledge of Vmware infrastructure and its troubleshooting.

Familiarity with monitoring tools like Grafana / Nagios / Opsramp.

Familiarity with the Server Storage connectivity basics.

Good to have basic understanding of Nimble / Netapp / Pure / Cloudian / Data Protect cluster solution.

Experience in Incident / Change / Problem management and Root Cause Analysis.

Business Skills :

Demonstrate strong written and verbal communication skills.

Interacting and collaborating across different technology teams org

Must work towards achieving vision for our customers.

Affinity and a thorough understanding of support processes defined within org

Ability to work in a 24x7 environment in rotation shifts

Exhibit “Customer First and Customer Last Attitude” consistently.

Ability to drive cases to closure and provide Case Summary.

Demonstrate high level of technical & communication skills.

Takes responsibility for end-to-end problem ownership and its solutions.

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Infrastructure Engineer • Pune, Republic Of India, IN

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