No longer accepting applications
Customer Support Manager
AiSensyalappuzha, kerala, in1 day ago
Job descriptionLead the support team, ensuring a seamless and high-quality customer experience. Develop and scale support operations to efficiently meet growing customer needs. Drive customer satisfaction, loyalty, and retention through proactive support. Lead, mentor, and manage a team of customer support representatives. Set KPIs, monitor team performance, and conduct regular performance reviews. Identify training needs and provide ongoing development for team members. Develop scalable support processes, policies, and best practices. Improve support efficiency and response times based on analytics and customer feedback. Collaborate closely with product and sales teams to align support operations with customer needs. Handle escalated issues directly and resolve complex customer concerns to enhance satisfaction. Maintain a knowledge base, FAQs, and other self-service resources for customer empowerment. Conduct regular satisfaction surveys, analyze feedback, and act on insights to improve customer satisfaction. Track and analyze key support metrics, such as response time, resolution rate, and customer satisfaction scores. Prepare weekly and monthly reports highlighting trends, insights, and areas for improvement. Forecast staffing needs and allocate resources to meet customer demands. Identify and implement process improvements to enhance support efficiency, quality, and customer experience. Develop escalation protocols, response templates, and quality control measures for consistent support. Stay updated on industry trends and best practices to keep AiSensy’s support competitive and effective. 5 years of experience in customer support, with at least 2 years in a managerial role (preferably in a B2B SaaS environment). Proven track record of managing and scaling a customer support team in a fast-paced environment. Strong leadership, coaching, and motivational skills. Exceptional verbal and written communication abilities. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools. Analytical mindset with the ability to interpret data and make data-driven decisions. Customer-focused and empathetic, driven to provide a top-notch support experience. High level of organizational skills and ability to multitask effectively. Adaptable, with the ability to prioritize and work well under pressure in a fast-paced environment.
About AiSensy
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp.
- Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing
- 800 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year
- Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
- High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
- Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors.
Responsibilities :
Qualifications
Create a job alert for this search
Customer Support • alappuzha, kerala, in
Related jobs
)
)
- Promoted
Customer Support
NDAKottayam, IN We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show moreLast updated: 9 days ago
- Promoted
US Mortgage- Customer support
AltisourceKollam, IN Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show moreLast updated: 6 days ago
- Promoted
Customer Success Manager
Zocketkottayam, India Customer Success Manager ( US ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketin...Show moreLast updated: 15 days ago
- Promoted
Customer Success Manager
Wayground (formerly Quizizz)Kottayam, Republic Of India, IN This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show moreLast updated: 15 days ago
- Promoted
Customer Support Associate
LEVELX MICRO SYSTEMESAlappuzha, Kerala, India We are seeking a Customer Support Associate who is passionate about delivering exceptional customer experiences and driving customer this role you will be responsible for providing exceptional cus...Show moreLast updated: 2 days ago
- Promoted
SaaS Customer Support
PlusVibeKottayam, IN AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 14 days ago
- Promoted
Contact Center support Engineer
Numeric TechnologiesAlappuzha, IN Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact).
Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show moreLast updated: 15 days ago
- Promoted
- New!
Customer Support Associate (US Timezone)
SapyenAlappuzha, Kerala, India Company Overview : Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test.
Job Description : We’re hiring a Custo...Show moreLast updated: 5 hours ago
- Promoted
- New!
Customer Support Representative
Investment Banking & Private Equity Institute® (IBPEI)Kollam, IN Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show moreLast updated: 12 hours ago
- Promoted
- New!
Customer Support Team Lead
Pine Labskollam, India Job Title : Customer Support Team Lead.We are seeking a proactive and experienced.The ideal candidate will have strong leadership skills, a customer-first mindset, and the ability to drive performan...Show moreLast updated: 21 hours ago
- Promoted
- New!
Customer Support Representative
Kell Techalappuzha, India At Kell Tech, we’re driven by one mission : to make technology work for people.We create impactful solutions that solve real-world challenges, from software solutions to data & AI innovations, tradi...Show moreLast updated: 21 hours ago
- Promoted
Customer Support - Retention Agent
Trade Wkollam, India Trade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets.We offe...Show moreLast updated: 1 day ago
- Promoted
Customer Support Manager
AiSensyKollam, Republic Of India, IN AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group...Show moreLast updated: 1 day ago
- Promoted
Customer Support
People Prime WorldwideKottayam, Republic Of India, IN LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies.Powered by m...Show moreLast updated: 1 day ago
- Promoted
Technical Success Manager
ChargebeeKollam, Republic Of India, IN At Chargebee, we power the subscription revenue engines of some of the world’s fastest-growing SaaS and digital businesses.
Once customers go live, they want more than just a working product - they ...Show moreLast updated: 1 day ago
- Promoted
Customer Support Executive
WNSKottayam, Republic Of India, IN Required Experience - Minimum 1 year of experience working as a claim handler within UK Motor Claims, preferably settlements process, Experience working with Third Party Damages or Credit Hire will...Show moreLast updated: 1 day ago
- Promoted
Senior Customer Support Engineer
StitchFinKollam, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 15 days ago
- Promoted
QC Analyst – Customer Support
Highbrow Technology Inckottayam, kerala, in Hiring Now : QC Analyst – Customer Support (Voice Quality Monitoring).We are looking for an experienced.This role involves reviewing call recordings, evaluating communication standards, and ensuring...Show moreLast updated: 1 day ago