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Business Analyst - Payment Contact Center Analytics

Business Analyst - Payment Contact Center Analytics

RCM Business SolutionsBangalore
30+ days ago
Job description

Job Description : Payments :

  • Transaction Banking
  • Project Manager role in CTB Retail Payments ecosystem.
  • Good to have managed Mobile release cycles.
  • Strong Stakeholder Management, Agile, JIRA, Confluence exposure.
  • Experience of managing stakeholders across multiple geographies.
  • Managing / managed end to end delivery of Cross Border Payments products / journeys / payment rails (such as SWIFT, 3rd Party payment rail, SPEA etc.)
  • Retail banking context
  • Managing / managed Customer channels implementation experience
  • Mobile Banking App and / or Browser
  • Delivery management experience following Agile framework and usage of tools like JIRA / Confluence preferred
  • End to end project delivery experience through all stages-Idea; Definition (Req refinement / Tech discovery; Implementation; Testing; Governance (Risk-DataVisa approvals); Closure
  • Previous experience with HSBC would be great

Optima (Manila) :

  • BA with strong background in Retail Cards and Lending Prefer strong Digital transformation experience and awareness of HSBC systems and ways of operating
  • Strong BA with Digital Payments experience, ideally within HSBC.
  • Plus usual BA traits on UX / UI, BDD user story writing etc.
  • Willing to work in the US shift.
  • Prior HSBC experience is highly preferred.
  • Payments digital payments experience, ideally within HSBC.
  • Plus usual BA traits on UX / UI, BDD user story writing etc.
  • Strong BA who has worked on Digital account onboarding journeys.
  • Plus usual BA traits on UX / UI, BDD user story writing etc.
  • Willing to work in the US shift.
  • Prior HSBC experience is highly preferred.
  • Onboard / Self serve
  • Worked on Digital account onboarding journey, but less onus on knowing self serve specifically, but broader process change.
  • BA with Customer onboarding experience into Avaloq.
  • Exposure to Appway is preferred.
  • Experience in Wealth systems / domain, Digital Transformation and awareness of HSBC ways of operating is desirable.
  • Willing to work in the EU aligned shift (1pm 9pm IST)
  • Operate at a Programme delivery level, working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers.
  • To deliver the Global Ops transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.
  • Responsible for leading small / medium scale transformation and reengineering projects & initiatives or support Senior Process consultants in managing a large transformation program in order to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one or more of the following Operations Transformational Programs
  • The role requires to mentor one or many process analysts in a program / project environment guiding them to deliver program / project objectives
  • For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local / regional transformation goals.
  • Act as a reliable transformation delivery lead & working closing with stakeholders to identify key projects.
  • Provide detail input to ensure commercially viable decisions are taken on prioritizing and optimizing the project portfolio.
  • Work closely with different transformation programme and providing on ground support from DBS Operations transformation perspective.
  • Revisit projects post deployment on regular basis to validate whether the objectives are met and sustainable
  • Be knowledgeable of key business drivers WFM data, process maps, process insights, data intelligence etc.
  • Organize & lead process reviews, walkthrough, bootcamp sessions.
  • Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process.
  • Has a strong understanding of data to support opportunity identification support the working group meetings, partners with key stakeholders.
  • Anticipate issues and risks and address them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks,
  • Collaborate with other enablers & teams ie Automation, Technology, Operation Transformation Program Office to drive Global and local re-engineering initiatives.
  • Support TP PMO in managing project and program delivery teams and make course corrections as necessary.

    • (ref : hirist.tech)

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