Talent.com
No longer accepting applications
L2 Desktop & Networking Support Engineer

L2 Desktop & Networking Support Engineer

QpiAITiruchirappalli, IN
1 day ago
Job description

Role Overview

The L2 Desktop & Networking Support Engineer is responsible for providing advanced technical support for end-user systems, network operations, IT infrastructure, and security controls. This role involves troubleshooting complex issues, managing network devices, supporting Linux / Windows servers, and ensuring smooth day-to-day IT operations with a strong focus on compliance (SOC 2, ISO 27001, CERT-In).

Key Responsibilities

End-User & Desktop Support

  • Provide L2 technical support for laptops / desktops (Windows, macOS, Linux).
  • Troubleshoot OS, hardware, application, Outlook / Gmail, VPN, printing, and performance issues.
  • Manage device onboarding / offboarding including user provisioning, access control, and asset updates.
  • Install, configure, and patch OS & applications.
  • Coordinate with L1 for escalations and closure of technical tickets.

Network Administration

  • Manage and troubleshoot LAN / WAN issues, DHCP / DNS, routing, switching & Wi-Fi.
  • Configure and monitor VLANs, trunk / access ports, DHCP scopes, and DNS forwarders.
  • Basic firewall operations (Sophos, Palo Alto) including :
  • Rule modification
  • NAT / Port forwarding
  • IP whitelisting
  • Monitoring logs & alerts
  • Manage enterprise Wi-Fi (Netgear / Aruba / Cisco) including SSID setup, channel optimization, and guest network isolation.
  • Server & Linux Support

  • Basic administration of Linux systems (Rocky / Ubuntu / CentOS).
  • Manage user accounts, permissions, SSH keys, sudoers, and systemd services.
  • Troubleshoot server boot issues, LVM / partition management, disk alerts, and system performance.
  • Support for hypervisors – VMware / Hyper-V / Harvester (basic operations).
  • Security & Compliance Support

  • Support SOC 2, ISO 27001, CERT-In compliance activities.
  • Maintain logs, monthly reports, patch status, antivirus compliance & asset inventory.
  • Assist in vulnerability management, patch cycles & hardening checks.
  • Ensure clear desk / clear screen, USB control, and access policies are followed.
  • Assist in preparing audit evidence and documentation.
  • IT Infrastructure Operations

  • Monitor servers, network devices, APs, printers, UPS & storage health (Nagios / Zabbix / PRTG).
  • Manage IT assets, license tracking, vendor coordination, and procurement follow-up.
  • Support meeting rooms (Wi-Fi, projectors, BenQ boards, VC setup).
  • Provide support for office relocations, cabling, and hardware setups.
  • Required Skills

  • Strong knowledge of Windows, macOS & Linux troubleshooting.
  • Hands-on experience with VLANs, DHCP, DNS, switching (D-Link / Netgear / Aruba / Cisco).
  • Familiar with firewalls : Sophos, Palo Alto, Fortinet (basic rule / NAT changes).
  • Understanding of TCP / IP, routing, SSH, RDP, VPN, MTU, packet flow.
  • Experience with ITSM tools, ticket handling, and incident / change management.
  • Ability to generate and maintain compliance reports.
  • Good to Have

  • RHCSA / RHCE, CCNA, Security+, or similar certifications.
  • Experience with cloud platforms (AWS / Azure) – basic connectivity troubleshooting.
  • Knowledge of hypervisors (VMware / Hyper-V / Harvester).
  • Understanding of SOC 2, ISO 27001, CERT-In requirements.
  • Soft Skills

  • Strong communication and documentation skills.
  • Ability to work independently and handle high-priority incidents.
  • Customer-centric mindset with ownership & accountability.
  • Problem-solving and analytical thinking.
  • Education

  • Bachelor’s degree in Computer Science, IT, Electronics, or related field.
  • Relevant certifications preferred (RHCSA, CCNA, ITIL).
  • Create a job alert for this search

    Desktop Support Engineer • Tiruchirappalli, IN

    Related jobs
    • Promoted
    Network Engineer

    Network Engineer

    People Prime WorldwideTiruchirappalli, IN
    We’re Hiring! Network Expert | 6+ Years Experience | Immediate Joiners Preferred.If you’re passionate about infrastructure, certified in your domain, and ready for the next challenge, we want to he...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Network Engineer L3

    Network Engineer L3

    NMS ConsultantTiruchirappalli, IN
    Develop and document high-level and low-level network designs for enterprise environments.Architect scalable solutions leveraging SD-WAN, advanced routing protocols, and switching technologies.Lead...Show moreLast updated: 16 hours ago
    • Promoted
    • New!
    Network Engineer

    Network Engineer

    RecroTiruchirappalli, IN
    Designation - Network Engineer.Configure and maintain Cisco Meraki networking devices, including switches and access points. Monitor network performance and security, proactively identifying and res...Show moreLast updated: 16 hours ago
    • Promoted
    • New!
    IT Support Engineer

    IT Support Engineer

    CARS24Tiruchirappalli, IN
    Provide technical support to employees across hardware, software, network, and cloud tools.Troubleshoot issues faster than someone can say “my system isn’t working. Manage device setups, onboarding,...Show moreLast updated: 16 hours ago
    • Promoted
    L3 TAC Engineer

    L3 TAC Engineer

    Movatetamil nadu, tamil nadu, in
    Job Profile - Network Engineer.Shift : Flexible to work in US timings.Provide advanced-level technical support and troubleshooting for Data Center Networking products and solutions (spine-leaf arch...Show moreLast updated: 29 days ago
    • Promoted
    Network Infra Support – 24 / 7

    Network Infra Support – 24 / 7

    JobsFlixtamil nadu, tamil nadu, in
    Rotational Day / Night (Supporting US Clients; employees will rotate weekly between day and night shifts, not permanently assigned to night shift). Avaya IP Office / Aura / CM / Session Manager platfo...Show moreLast updated: 27 days ago
    • Promoted
    • New!
    Network Administrator

    Network Administrator

    Recruitment Mantra HR Consultancy & Recruitment AgencyTiruchirappalli, IN
    Recruitment Mantra Hiring Experienced Network Engineer for NxtEra Services Pvt.As already shared and discussed.Complete Education Certificates. Global CCNA / CCNP Certification.Proven experience as ...Show moreLast updated: 16 hours ago
    • Promoted
    Network Implementation Engineer

    Network Implementation Engineer

    AkkodisTiruchirappalli, IN
    Network Design & Implementation : .Candidate Must have experience in Data center, Cisco Nexus and BGP protocol.Design and deploy Cisco access and distribution switches, core routers (2900, 3500, 3700...Show moreLast updated: 9 days ago
    • Promoted
    Network Engineer

    Network Engineer

    AAA GlobalTiruchirappalli, IN
    High-Frequency Trading (HFT) team.If you’re passionate about low-latency networking and thrive in fast-paced, tech-driven environments — this could be a great fit. Open — as long as you have the rig...Show moreLast updated: 8 days ago
    • Promoted
    Datacenter Network Engineer

    Datacenter Network Engineer

    The AES GroupTiruchirappalli, IN
    Senior Datacenter Network Engineer (Level 4).High-level technical expert (not entry or mid-level).Chennai preferred; remote possible for other locations. Rotational, with ability to work EST hours.C...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Network Automation Engineer

    Network Automation Engineer

    LTIMindtreeTiruchirappalli, IN
    Skills : Cisco Routers and switches.Must have a hands on Experience with Cisco Routers and switches.Must have a working experience with networking domain for at least 4 to 6 years.Must have a worki...Show moreLast updated: 16 hours ago
    • Promoted
    Network Support Engineer

    Network Support Engineer

    Hamilton Barnestiruchirappalli, tamil nadu, in
    Network Support Engineer (Weekend (Thurs to Monday) – Remote).Join a rapidly expanding technology company as part of its. You’ll work across complex, high-performance network environments built on p...Show moreLast updated: 13 days ago
    • Promoted
    Technical Advisor - Kernel Networking

    Technical Advisor - Kernel Networking

    WatchGuard TechnologiesTiruchirappalli, IN
    Core skills required : Linux Kernel, Network device driver development, Linux internals, Networking stack.Good to have : Data plane development kit (DPDK) and Vector Packet Processor (VPP).You are a...Show moreLast updated: 25 days ago
    • Promoted
    Senior Kubernetes Network Engineer

    Senior Kubernetes Network Engineer

    World Wide TechnologyTiruchirappalli, IN
    World Wide Technology Holding Co, LLC (WWT).Through our culture of innovation, we inspire, build and deliver business results, from idea to outcome. Louis, WWT works closely with industry leaders su...Show moreLast updated: 16 days ago
    • Promoted
    • New!
    Senior Network Engineer

    Senior Network Engineer

    TPTiruchirappalli, IN
    Bachelor's degree in Computer Science, Information Technology, or a related field with a focus on computer networks.Minimum of 7 years of experience as a Network Engineer, and 4 years of Network En...Show moreLast updated: 14 hours ago
    • Promoted
    Network Engineer

    Network Engineer

    Tata Communications Transformation Services (TCTS)Tiruchirappalli, IN
    Shift Timings : Australian Business Hours (03 : 30 AM to 12 : 30 PM IST / 02 : 30 AM to 11 : 30 AM IST).Enterprise Services Provisioning, Testing, and Migration Engineer will be responsible for provisioning...Show moreLast updated: 16 days ago
    • Promoted
    VXLAN Network Engineer

    VXLAN Network Engineer

    Collyde, Inc.Tiruchirappalli, IN
    The VXLAN Network Engineer is responsible for deploying and implementing modern data center network architectures leveraging VXLAN, BGP, and EVPN. This role focuses on executing deployment activitie...Show moreLast updated: 8 days ago
    • Promoted
    • New!
    Data Center Network Engineer(Cisco CX & Aruba CX) - Delhi / Noida / Hyderabad

    Data Center Network Engineer(Cisco CX & Aruba CX) - Delhi / Noida / Hyderabad

    Tata Consultancy ServicesTiruchirappalli, IN
    Locations : Delhi / Noida / Hyderabad.Level 3 Datacenter Network Engineer.Cisco and Aruba networking technologies.The ideal candidate will lead the design, implementation, and troubleshooting of hi...Show moreLast updated: 16 hours ago