Darwinbox Implementation Specialist

Role Responsibilities :

• Deliver end to end implementation of the product with the client - starting from Business process mapping to User Acceptance testing and taking the customer live with Darwinbox in a defined timeline.
• Analyze business requirements and design solutions covering various functional scenarios and prepare presentations for client demo.
• Prepare the blueprint documents, tool preparation, functional specifications in the Business process mapping stage and assist with the complete solution to the client for client-specific use cases.
• Coordinate with the Development team and superiors to define any change request from the client and solution for the client-specific use case.
• Plan and lead meetings and working sessions effectively with both client and product development teams.
• Provide Key User Training and support customer to ensure sign off at each milestone as per project plan.
• Guide the client through the change management process and managing both internal and external expectations.
• Provide support to the client throughout the Implementation and Post Go-live support phase (before handing over to Customer Success team).
• Map benefits delivered through the implementation of Darwinbox HRMS.
• Prepare documentation to hand over the account to Customer Success team.

Requirements :