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UI/UX Designer (Customer Portal + AI)
UI/UX Designer (Customer Portal + AI)Starlightify • nashik, maharashtra, in
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UI / UX Designer (Customer Portal + AI)

UI / UX Designer (Customer Portal + AI)

Starlightify • nashik, maharashtra, in
17 hours ago
Job description

Job Description – UI / UX Designer (Customer Portal + AI)

Location : Remote or On-Site

Department : Product & Design

Employment Type : Full-Time

Role

We are seeking a talented UI / UX Designer with customer-portal experience and a strong

understanding of how to design front-end AI experiences. In this role, you will create

intuitive, accessible, and modern user interfaces for web and mobile portals used by

utility customers. You will focus on building self-service journeys that simplify billing,

payments, service requests, usage, and communication preferences—while also

shaping new AI-powered interactions within the portal.

You’ll collaborate with Product, Engineering, and Customer teams to translate complex

workflows into simple, human-centered experiences that increase adoption, reduce

support volume, and elevate customer satisfaction.

________________________________________

Responsibilities

  • Lead UI / UX design for customer self-service portals across web and mobile
  • Design intuitive workflows for :
  • Billing & payments
  • Usage dashboards and consumption insights
  • Outage reporting and service requests
  • Notifications and communication preferences
  • Onboarding and account management
  • Create UI and interaction patterns for AI-powered features, such as :
  • Virtual agents and chatbot interfaces
  • Predictive usage insights and recommendations
  • AI-driven self-service troubleshooting
  • Smart search and knowledgebase experiences
  • Personalized messaging and proactive alerts
  • Produce wireframes, user journeys, clickable prototypes, and polished UI
  • Conduct user interviews and testing to validate and improve designs
  • Maintain a design system and scalable component library
  • Ensure accessibility (WCAG 2.1+) across all customer-facing workflows
  • Work with Engineering to ensure accurate and high-quality implementation
  • Monitor analytics and feedback to drive UX improvements and conversion lifts

Required Qualifications

  • 3+ years UI / UX design experience
  • Direct experience designing customer portals or self-service web apps
  • Experience designing or collaborating on front-end AI or chatbot applications
  • Strong portfolio showcasing workflow design, dashboards, and mobile-

    • responsive UI

  • Expertise with Figma, Sketch, Adobe XD, or similar tools
  • Knowledge of UX research, usability testing, and data-driven decision making
  • Familiarity with accessibility standards and secure design practices
  • Strong communication and cross-functional collaboration skills

    • ________________________________________

    Preferred Qualifications

  • Experience in utilities, fintech, billing, or customer support solutions
  • Comfort working with analytics tools (Hotjar, FullStory, Mixpanel, GA)
  • Familiarity with HTML / CSS for developer collaboration (coding not required)
  • Experience building or contributing to a design system at scale
  • Understanding of NLP-driven chatbot interfaces or AI conversation flows
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    Uiux Designer • nashik, maharashtra, in