Customer Support Specialist

Anchor Operating Systems is seeking a Senior Customer Support Specialist with a minimum of 2 years of experience to provide exceptional assistance and support to our top European clients. This role requires a seasoned professional with excellent communication skills, a strong technical background, and a proven track record of delivering outstanding customer service. The Senior Customer Support Specialist will play a critical role in ensuring the satisfaction and success of our most valued clients.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Act as the primary point of contact for top clients, addressing their inquiries and concerns with professionalism and urgency.

Provide expert-level technical assistance and resolution to complex issues, collaborating closely with the engineering team as needed.

Proactively engage with clients to understand their needs and provide tailored solutions and recommendations.

Ensure timely and accurate documentation of client interactions and resolutions.

Act as a mentor and resource for junior team members, providing guidance and support as needed.

Collaborate with cross-functional teams to identify opportunities for process improvements and enhance the overall customer experience.

Represent Anchor Operating Systems with professionalism and integrity in all client interactions.

REQUIREMENTS & QUALIFICATIONS :

Minimum Qualifications :

Bachelor’s degree or equivalent experience.

Minimum of 2 years of experience in a customer support role, preferably in a senior or leadership capacity.

Excellent English language skills, both verbal and written.

Strong technical background with proficiency in relevant software and systems.

Demonstrated ability to effectively manage relationships with top-tier clients and deliver outstanding customer service.

Proven track record of resolving complex technical issues and providing innovative solutions.

Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

Successful Candidates will need :

Leadership qualities with the ability to inspire and motivate team members.

Strategic thinking and problem-solving skills to drive continuous improvement initiatives.

Proactive approach to identifying and addressing client needs and opportunities.

Flexible to work within European business hours, PST time zone, EST time zone, and IST time zone (starting from 9 am onwards) to ensure 8-9 hours of coverage.