Associate Manager - CDD

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Primary responsibility for ensuring accurate and timely completion of CDD applications / renewals, identification of required documentation, sourcing of underlying documents, and maintenance of eCDD static data.

Key Responsibilities

Work closely with makers to improve quality of profiles through coaching and mentoring

Conduct need based refreshers and training for the team

Engage with RMs, IMO and clients as required obtaining any missing documentation.

Understand and comply with all relevant policies and procedures issued by the Group.

Build strong rapport with RM's, IMO, Risk Managers and FCC and engage with them to resolve any issues as and when needed

Work closely with SME on any new system change and implementation.

Work with Leads and SME to identify process improvements.

Engage with CST and CRAM to resolve issue and arrive at a right solution.

Processes

Primary responsibility for ensuring accurate and timely completion of CDD applications / renewals, identification of required documentation, sourcing of underlying documents, and maintenance of eCDD static data.

People & Talent

Team working - Effectiveness of risk control covering for other team members of CDD team

Coaching and mentoring effectiveness and quality scores of mentees

Additional responsibilities taken over and above BAU deliverables

Risk Management

Awareness of priorities - understanding of deadlines and risk associated with exceptions in CDD documentation

Governance

Awareness of priorities - understanding of deadlines and risk associated with exceptions in CDD documentation

Key stakeholders

Global Segment Heads, RMs / IMO and CDD Risk Managers.

Qualifications

A focused individual who is an excellent communicator with good team skills, who has the ability to influence others by showing initiative and creativity.

5-7 years' experience in Financial Services Industry, preferred to have relevant experience to current role.

Understanding of the Financial Services and its various underlying products.

Experience in AML domain desirable.

Problem Solving Skills - ability to think 'Out of the Box' and independently work around issues that arise from time to time.

Knowledge of the CDD / eCDD systems and processes and of the different requirements of certain countries desirable.

Skills and Experience

Banking Domain knowledge

MS Excel

Office Suite

Communication

Time Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.