International Long Distance Engineer SurveillanceJio • Sangli, Maharashtra, India
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International Long Distance Engineer Surveillance
Jio • Sangli, Maharashtra, India
23 days ago
Job description
We at Jio are hiring for International Long Distance Engineer Surveillance and L1 FM IP (24
7) for Navi Mumbai Location.
Key requirements are
Education : B.E in Electronics & Engineering / Computer Engineering / Information Technologies / Computer Science
Experience of 8- 12 years
Job Description
Troubleshoot network cases and customer service cases escalated by L1 Engineer
Perform analysis and diagnosis on complex networking problems, identify issues and resolve faults.
Proactively analysis Internet traffic pattern & backbone links utilization and do traffic optimization best available path.
Liaise with Planning team, Billing team , NLD TAC ,IP Transit service Provider, Internet Exchange, Private Peers, ILD Transport team and Global PoP Engineers to manage and clear Network / IP Products related faults.
Communicate with L1 engineer / ILDPoP Engineers / RHE engineers and escalate where necessary both internally and externally in order to meet SLAs
Train newly joined L1 engineer and Share knowledge on ILD network
Maintain MTTR,MTTN,RFO,RCA and Service reports to the customers as per the KPI
Follow Global work instructions to all laid down procedures and ensure service quality.
Handle escalations and be a focal point to all IP network related queries.
Participate in Planned works Impact analysis before performing Planned event Schedule.
Maintain proper documentation of Lesson Learn, repeated cases, Internet traffic analysis.
Additional responsibility to manage DCN network , International Roaming and Voice setup.
Initiate and take part in planned restoration and normalization activities as per laid down procedure.
Key Deliverables
Reduce downtime on network related fault by providing workarounds and alternatives.
Resolve / Restore traffic impacted customer services within define MTTR
Execute scheduled planned work in Switches ,Routers at all domestic & international POP locations .
Maintain MTTN and MTTR as per defined SLA
Emergency provisioning work on receipt of works order
Complete Major / Minor planned event activity within maintenance window
Alarm Management as per set KQI and levels in technical support.
A self-starter able to work independently but comfortable working in a team environment.
ILD NW Node Availability for service
ILD PoP / GW Availability for service
1.1ILD Link availability for service
IPBB and IPT Availability
Team development & Skill upgradation
Skill Sets
Working experience in Core NOC operations in Global domain.
Technical competence in Cisco, Juniper routers and switches and Firewalls
Basic understanding of Transport / Voice / International Roaming Network
Hands-On experience on Routing & Switching and routing protocols BGP / ISIS / OSPF / MPLS / Class of Services / Firewall
Traffic engineering , routing Policy
Cisco ASR9K ,1K, Nexus Switch and Firewall
Good analytical and problem-solving skills
A self-starter able to work independently but comfortable working in a team environment.
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
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Engineer • Sangli, Maharashtra, India
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