Managed Services Pre-Sales Specialist
Department : Cloud Presales Location : Mumbai / Chennai / Bangalore
Job Purpose
To drive pre-sales engagement for Managed Services across Data Centre, Cloud (public, private, hybrid), Security, and Network domains. This role involves understanding customer requirements, designing tailored service solutions, preparing proposals, and supporting the sales team in winning business. The Managed Services Pre-Sales Specialist bridges technical delivery teams and enterprise customers, ensuring competitive, cost-effective solutions aligned with business outcomes.
Key Responsibilities
Customer Engagement & Requirement Gathering
- Engage with enterprise customers to assess their infrastructure, cloud, and managed services needs.
- Conduct discovery workshops to translate business requirements into technical and service solutions.
Solution Design & Proposal Support
Design managed services solutions covering infrastructure management, cloud operations, security, backup / DR, SOC / NOC, and compliance frameworks.Prepare solution proposals, Statements of Work (SOWs), RFP / RFI responses, and presentations in partnership with solution architects and delivery teams.Customize service catalog offerings to customer needs, including SLAs, KPIs, and pricing models.Pre-Sales Collaboration
Partner with sales teams to position Managed Services offerings for enterprise and government clients.Deliver demos, Proof of Concepts (PoCs), and presentations demonstrating service capabilities (monitoring, automation, AIOps, FinOps, SOC).Collaborate with OEMs and partners to integrate their solutions into the service portfolio.Commercials & Pricing
Work with finance and delivery teams to develop cost models, pricing strategies, and business cases.Support contract negotiations by emphasizing value differentiation, compliance, and ROI.Governance & Handover
Ensure smooth transition from pre-sales to delivery teams with clear handover plans.Provide feedback for service portfolio enhancements based on market and customer insights.Qualifications & Experience
Educational Qualifications
BE / B-Tech or equivalent degree in Computer Science, Electronics & Communication, or related field.Relevant Experience
812 years in IT / Cloud services, with 3–5 years in Managed Services pre-sales or solution consulting.Technical Knowledge
Broad understanding of cloud platforms (AWS, Azure, GCP, VMware, OpenStack) and data centre services.Familiarity with managed security (SOC, SIEM, EDR, NDR), backup / disaster recovery, ITSM, observability, and automation tools.Knowledge of hybrid / multi-cloud operations and compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI).Pre-Sales Expertise
Strong skills in proposal writing, RFP / RFI responses, solution costing, and service scoping.Ability to communicate the business value of managed services to CXO-level stakeholders.Certifications (Preferred)
ITIL v4Cloud certifications (AWS, Azure, GCP)PMP or sales-related certificationsSoft Skills
Excellent presentation, communication, and stakeholder management abilities.Strong influencing skills to engage both technical and business decision-makers.