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Omni Sport Advisor for Hiking& Trekking

Omni Sport Advisor for Hiking& Trekking

DecathlonGurugram, Haryana, India
1 day ago
Job description

Posted on 20 / 06 / 2025

Mission

Do check our Video on the role and responsibility of an Omni Sports Advisor -

1st Responsibility :   I ensure a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

  • I am equipped to interact and engage with my customers

I promote sports by engaging customers through sports communities

  • I practice my sport and inspire customers to join sports communities.
  • I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.
  • I ensure my customer is Satisfied or Satisfied

  • I ensure my customer is Satisfied or Satisfied
  • I propose the right products & services depending on the needs of my customers
  • I use all our channels (in-store, .in, App) to satisfy the customer’s needs
  • I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
  • I ensure a smooth checkout experience
  • My customer is at the centre of my activity. I make myself available whatever I am doing.
  • I suggest complementary products to enhance the customer sports practice experience
  • I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
  • I ensure the signages are updated for the customers (Self-informed best choice)
  • I am accountable for the delivery
  • 2nd Responsibility :   I guarantee WOW displayed layout

    The layout   is the best in class for my customer

  • My layout is safe for me, my team, and my customers.
  • My Layout is welcoming, seductive and engaging.
  • I ensure my customers can test all our solutions
  • I know and highlight the best omnichannel offer to my customers, both offline and online

  • I know the complete offer in my store and online
  • I ensure My customer will find the entire range of products for their sports practice - either in-store or online
  • I am product trained by a validated product trainer.
  • I suggest the best possible solution to my customer as per their need
  • I ensure all the necessary services for my sport are available to my customer
  • I highlight our Circular offer and relevant services
  • Profile

    Are you a person who would love to work with people and enjoy collective decision

    Passionate about providing exceptional customer experiences

    You are a passionate sports lover

    Keen to adapt / learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.

    Create a job alert for this search

    Sport Advisor Hiking • Gurugram, Haryana, India

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