Technical Consultant

Job Summary : The incumbent in this role is responsible for technical and test environment support for multiple account implementation Highradius and Partner projects for O2C products.

Responsibilities :

Responsible for technical support of the product Implementation for various clients

Own the Tickets resolution by debugging the issue and provide resolution.

Troubleshooting Cloud UAT environment related technical issues.

Development of tools and utility to help in reduction of technical issues.

Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.

Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.

Stay up-to-date with the latest product features, updates, and technologies through continuous learning.

Provide accurate information about our products, services, policies, and procedures.

Contribute to a team environment focused on achieving customer satisfaction goals.

Requirements :

3-5 years of Java development / Java Support experience using Java

Education :

BE / B.Tech / B.Sc / BCA / M.Sc / MCA / M.Tech (preferably from a top reputed university)

Location :

Hyderabad Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results. Technical Consultant to have experience in technically mentoring and guiding new team members.

Technology Stack :

Java, Hibernate, Spring, Struts, Micro Service