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Apply in 3 Minutes : Customer Relationship Management Business Analyst

Apply in 3 Minutes : Customer Relationship Management Business Analyst

Tata Consultancy ServicesHyderabad, Telangana, India
5 hours ago
Job description

TCS Hiring!!!

Role : Salesforce Business Analyst E&U Cloud

Required Technical Skill Set : Salesforce

Desired Experience Range : 10 - 18 yrs

Notice Period : Immediate to 90Days only

Location of Requirement : PAN INDIA

Job Description : Responsibilities :

  • Gathers business requirements from Users and convert them into Business / Functional requirements specification documents
  • Work closely with stakeholders to ensure that key business questions / requirements and problems are well defined and understood
  • Should have the ability to define the right product fitment for Energy and Utility Industry
  • Should have experience of running blueprinting and discovery phases
  • Should be well versed in impact assessments
  • Should be able to drive the discussion with business / client stakeholders
  • Should be able to run standup calls.
  • Design and implement automated reporting dashboards to track key business
  • Derive metrics across multiple segments of the business
  • Identify actionable insights and suggest recommendations to influence the direction of the business and cross-functional teams on SFDC
  • Develop and maintain internal procedures and documentation that enables a self-service environment
  • Lead training and education sessions as needed within the business and across the organization.

EXPECTATIONS :

  • Should be well aware about defining persona based journeys.
  • Should be well aware of Energy and Utility Cloud configurations and OOTB features.
  • Salesforce Energy and Utility Cloud certification / accreditation is must
  • Should be able to gauge what's OOTB / Configuration and customization based on requirements w.r.t. Energy and Utility Cloud.
  • Should able to articulate business requirements w.r.t. Salesforce terminology in Energy and Utility Capabilities.
  • Should be aware of Governor limits and Platform limitations of Salesforce.
  • Should be able to give alternative ways of implementation if something may not work as expected.
  • Proven track record of working with Business stakeholders in understanding business processes & functionality
  • Demonstrated knowledge of systems and data analysis tools.
  • Must be able to resolve complex issues of broad scope using independent judgment, PMO certification is a plus.
  • Ability to create and oversee usage of systems and reports to enable high performing teams
  • Knowledge of Salesforce best practices
  • Ability to engage effectively at all levels of the organization
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    Customer Relationship Management • Hyderabad, Telangana, India