Assistant Manager - US Retirement & Pension

Job Description

A key member of the WNS Operations team responsible for leading-motivating-grooming & developing a team of 15-20 team members to facilitate achievement of SLA .

Should effectively liaison with various departments within WNS to gain support and resolve issues

Is also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiency

Understand the different areas of operations-including process knowledge

Successfully to handle a team of 10-15 FTEs

Effective work allocation for team

Make sure that all Service Level Agreements are met

Effective management of pipeline-quality and new projects

Ensure accurate and timely reports are sent to the management on time

People Management-Regular reviews / 121s / Appraisals conducted

Analyse training needs for teams and provide support

Qualifications

minimum 1 year of People management experience

Graduate