Customer Success Associate

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

• Visualize & simplify end to end card member experience.
• Enable & drive process improvement based on voice of customer feedback.
• Strive to Customer First Resolution (CFR) and reduce bad demand.
• Generate revenue by driving value generation.
• Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction.
• Deliver to all the key metrics as per organizational goals.
• Adhere to Quality and Compliance Guidelines.
• Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.
• Able to address 2-3 conversations simultaneously.

Preferred Qualifications :

Minimum Qualifications :