▷ Apply Now! HCLTech Mega Walk-In Drive – O2C Dispute Management 9th to 11th Sept

HCLTech Mega Walk-In Drive – OTC Dispute Management | 4-8 Yrs Exp | Chennai

We are hiring experienced professionals for the role of at OTC Dispute Management HCLTech

Interview Location :

HCL Technologies Ltd, Tower 4 No. 602 / 3 / 138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119

️ Interview Date : 9th to 11th sept

⏰ Interview Time : 10 : 00 AM – 3 : 00 PM

Work Location : Chennai

HR SPOC : Harish. K

Experience Required : 4 -11 Years (only eligible)

Shift : US Shift

Notice Period : Immediate Joiner To 30 days

JOB Description

• Lead resolution of high-value or complex disputes.
• Act as a point of contact for escalations from analysts and associates.
• Conduct deep-dive analyses on dispute drivers and financial impact.
• Develop and refine SOPs based on evolving business needs.
• Liaise with legal and compliance teams for sensitive cases.
• Drive automation initiatives in dispute tracking and resolution.
• Mentor junior team members and conduct quality reviews.
• Represent the dispute team in cross-functional meetings.
• Stakeholder Management – Handle escalations and communicate with senior stakeholders.
• Advanced Reporting – Build and interpret complex dispute metrics.
• Project Management – Lead initiatives to reduce dispute cycle time.
• Compliance Expertise – Navigate legal and regulatory frameworks.
• Mentorship – Guide junior team members and review their work.
• Tool Proficiency – Use ERP / CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management – Support implementation of new policies or tools.