Role Responsibilities :
- Communicate effectively in English and one regional language (Kannada, Assamese, Punjabi)
- Handle customer inquiries with a professional and customer-first approach
- Address and resolve queries across voice and chat platforms
- Adapt to rotational shifts as per process requirements
Key Deliverables :
Ensure high customer satisfaction across all communication channelsMaintain accuracy and professionalism in all interactionsProvide timely resolutions to customer concernsSupport retention through quality service and engagementSkills Required
Customer Support, International Voice Process, Bpo, Us Process, Customer Handling