Process Excellence Controller

Job Description :

• Map end-to-end field service processes
• Adhere to SOPs & workflows
• Ensure company quality standards across service
• Identify bottlenecks, delays, and errors in operations
• Conduct gap analysis between defined processes and actual practices.
• Recommend and implement improvements for faster service turnaround and reduced rework.
• Analyze customer complaints, service failures, and escalation data.
• Apply Quality Tools & Methodologies
• Six Sigma & Continuous Improvement
• Ensure decisions are data-driven, not assumption-based.
• Cross-Functional Collaboration & Training
• Support audits and compliance reviews by providing process and performance evidence.

Skills Required :

Qualification & Experience :