GREETER / CRE

ConfidentialMadurai

2 days ago

Job description

Key Responsibilities

Customer Greeting & Engagement

Warmly welcome every customer upon arrival, ensuring a positive and memorable first impression.
Uphold brand standards through courteous, professional, and approachable interactions.
Create a welcoming atmosphere that reflects the brand's premium image.

Customer Handling

Understand customer needs and direct them to the relevant product section or sales executive.

Maintain accurate records of walk-in customers and ensure timely follow-ups.

Enhance the in-store experience by offering refreshments or personalized assistance as needed.

Customer Relationship Management

Assist in maintaining and updating the customer database for both new and returning clients.

Collaborate with the CRM and marketing teams for post-visit follow-ups, feedback collection, and event invitations.

Address customer inquiries and concerns with empathy and professionalism, escalating issues when required.

Showroom Operations Support

Ensure the reception and waiting areas are tidy, organized, and visually appealing at all times.

Manage visitor logs, appointments, and customer traffic efficiently.

Support in the planning and execution of in-store promotions, festive events, and special campaigns.

Communication & Coordination

Coordinate seamlessly with sales, service, and billing teams to ensure smooth customer flow and prompt assistance.

Share valuable customer insights and feedback with management to improve service quality and customer satisfaction.

BRING UPDATED RESUME AND TWO PASSPORT SIZE PHOTOCOPIES

Skills Required

Receptionist, Front Office Executive

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Cre • Madurai

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