Customer Relationship Management Executive

Work From Home Opportunity | CRM Executive – Customer Communication & Support

Company : Diya Greencity Pvt. Ltd.

Location : Remote (WFH)

Type : Full-Time

Industry : Real Estate / Customer Relationship Management

Are you a people-first professional with strong communication skills and a knack for organized follow-ups? Diya Greencity Pvt. Ltd. is hiring CRM Executives (Work From Home) to manage and nurture our growing customer base. We’re looking for energetic, sincere, and tech-savvy team members who can ensure a seamless customer experience from the comfort of their homes.

Key Responsibilities :

• Handle customer calls through Exotel IVR system .
• Communicate professionally via our WhatsApp Business Verified Device .
• Send updates, follow-ups, and official communication using Google Workspace email .
• Maintain and update customer records through Google Forms and Google Drive .
• Use Microsoft Excel / Word on Microsoft Work Account (365 Business Standard License) for reports, documentation, and analysis.
• Provide timely updates on customer queries, issues, and resolutions.