Grievance redressal officer

📌 Hiring : Manager – Grievance Redressal, Compliance & Collections | Richman Fincap Limited

Richman Fincap Limited is looking for a dynamic professional to lead our Customer Grievance, RBI Compliance, and Collections operations.

🔎 Key Responsibilities

Handle end-to-end customer grievances as the Grievance Redressal Officer (GRO).

Ensure full compliance with RBI guidelines & Fair Practices Code.

Coordinate with regulatory bodies, prepare reports & manage audits.

Lead and monitor collections performance, drive recovery strategies, and ensure ethical & compliant collections.

Work closely with operations, legal, credit & risk teams for quick resolutions.

🎯 Requirements

5–8 years’ NBFC / BFSI experience in grievances, compliance, or collections.

Strong understanding of RBI regulations & customer fairness norms.

Excellent communication, problem-solving & team-management skills.