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Cloud Services Delivery Manager

Cloud Services Delivery Manager

InfogainBengaluru, Republic Of India, IN
3 days ago
Job description

Dear Candidates

We are pleased to share an exciting job opportunity for the position of Project Manager at Infogain. I've included the company overview and job description below for the review. This will be a Hybrid Mode of Working from office.

Looking for candidates who have 14+ years of experience and are currently located in the location mentioned below. Candidates need to have expeirence in Azure cloud.

Company Overview :

Infogain is a global leader in digital customer experience engineering, headquartered in Silicon Valley with design-and-build centers around the world. We partner with enterprises across the travel, retail, insurance, and technology verticals to accelerate experience-led digital transformation through innovative technologies, including cloud, microservices, automation, IoT, and AI.

Experience :

15+ years overall experience with at least 4–5 years in Project / Program Management, preferably in Cloud Infrastructure Managed Services. Minimum 4 years of experience managing Azure cloud operations.

Technical Project Manager – Azure Cloud Infrastructure

Role Summary :

We are seeking a highly experienced and self-driven Technical Project Manager with a deep understanding of Azure Cloud Infrastructure , and proven capabilities in project management, service delivery, and pre-sales support.

This is a hybrid role designed for a senior professional who can lead and coordinate infrastructure transformation and steady-state managed services engagements, while also contributing to presales pursuits and ensuring successful delivery outcomes.

Available Work Locations :

  • Sector 60, Noida, Uttar Pradesh
  • DLF Cyber City SEZ, Gurugram, Haryana
  • Electronics City Phase 1, Bengaluru, Karnataka
  • Balewadi, Pune, Maharashtra
  • Chandivali, Powai, Mumbai, Maharashtra

Key Responsibilities :

1. Project Management (50%)

  • Lead end-to-end project lifecycle for cloud infrastructure engagements—planning, execution, tracking, and closure.
  • Manage multi-disciplinary teams delivering Azure infrastructure projects (e.G., migration, modernization, landing zone implementation, infra-as-code ).
  • Create and maintain project plans, risk registers, budgets, and dashboards;
  • own project reporting cadence with internal and external stakeholders.

  • Ensure governance through weekly status reviews, RAID log maintenance, and change request handling.
  • Handle escalations and ensure customer expectations are aligned with delivery milestones.
  • 2. Service Delivery Management (30%)

  • Oversee steady-state managed services delivery across Azure infrastructure (IaaS, PaaS, Networking, Security, Monitoring).
  • Ensure SLAs, KPIs, and compliance requirements are met for customer environments.
  • Work closely with operations teams (L2 / L3) to resolve chronic issues, improve service health, and drive automation or tooling initiatives.
  • Participate in QBRs and service reviews, contributing to CSAT improvements and continuous service enhancement.
  • 3. Pre-Sales Support (20%)

  • Contribute to solution design, effort estimation, and proposal writing for managed services and Azure project opportunities.
  • Participate in customer workshops and RFP / RFI responses, bringing delivery and PMO lens to solutioning.
  • Collaborate with sales and solution architects to shape delivery-aligned proposals with realistic commitments.
  • Required Skills & Qualifications :

  • 15+ years of overall IT experience, with at least 4–5 years in Project / Program Management.
  • 5+ years of experience in cloud infrastructure, with 3+ years on Azure operations .
  • Experience managing both project-based and managed services (steady state) engagements.
  • Solid understanding of Azure services : IaaS, Networking, PaaS components, Azure Monitor, Security, ARM templates / Bicep , etc.
  • Strong command over project management frameworks (PMP / PMI, Agile, or equivalent).
  • Excellent stakeholder and communication management—able to work directly with senior customer leadership.
  • Proven ability to manage budgets, forecasts, and resource allocations.
  • Exposure to cost and effort modeling in pre-sales scenarios is a plus.
  • Preferred Certifications :

  • PMP, PRINCE2, or equivalent Project Management certification.
  • Azure certifications (e.G., AZ-900, AZ-104, AZ-305) are strongly preferred.
  • ITIL Foundation or Intermediate level certification is a plus.
  • Who You Are :

  • A seasoned delivery leader who thrives in fast-paced, customer-facing roles.
  • Able to flex between execution, delivery governance, and pre-sales without compromising quality.
  • Comfortable working with distributed teams and driving accountability across virtual teams.
  • Strong analytical thinker with a delivery mindset and solution-oriented approach.
  • Kindly email your resume on : anoushka.goyal@infogain.com with the subject line included.

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    Service Delivery Manager • Bengaluru, Republic Of India, IN

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