Service Delivery ManagerGoKhana • Pune, Republic Of India, IN
Service Delivery Manager
GoKhana • Pune, Republic Of India, IN
23 hours ago
Job descriptionMaintain healthy relationship with client / employees. Vendor relationship & on-the-go training. Managing and minimizing process and system deviations. Managing delivery SLAs and maximizing customer satisfaction. Engaging vendors & maximizing their business involvement. Assertive and persistent in approach with an attitude of getting work done. Amicable and able to form and foster business relationships. Must have from Hotel Management background. Professional Conduct and respect for co-workers. 2 - 4 years of experience. Ability to handle conflict professionally. Ability to connect to on ground reality and act decisively and quickly. Ability to identify, understand and process data on a regular basis. Driven and motivated with an attitude to create an impact and go beyond what is asked. Fostac Trained. Food-tech Experience is an added advantage. Local language is mandatory.
Roles & Responsibilities
To assist Manager - Operations on day-to-day operations by following our Standard Operating Process.
- The Site head role is a high intensity, high responsibility and hands on role.
- The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels.
Key deliverables.
Prerequisites :
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Service Delivery Manager • Pune, Republic Of India, IN
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