Solution Architect (Agentic AI)

Company Description

ConvoZen.AI is a cutting-edge conversational intelligence solution, leveraging generative AI to help businesses gain deeper insights into their customer interactions. By analyzing over 17 million customer-agent interactions weekly across various channels, ConvoZen provides valuable data in areas such as Sales, Customer Experience, Compliance, and Operations. The platform includes a plug-and-play multilingual voice bot that enhances customer experience with ultra-realistic voice and minimal latency. Headquartered in Bangalore, India, and founded in 2021, ConvoZen is committed to transforming customer conversations into opportunities for business growth.

Role Description

This is a full-time on-site position based in Bengaluru for a Solutions Architect (Agentic AI). The Solutions Architect will be responsible for designing and implementing scalable solutions by aligning business requirements with technical strategies. Day-to-day responsibilities include collaborating closely with clients to understand their needs, creating tailored solution architectures, managing system integrations, and overseeing end-to-end solution delivery. The role also involves providing consulting support to optimize business processes and ensure successful implementation of ConvoZen’s AI-powered solutions.

Qualifications

• Expertise in Solution Architecture and Integration across complex systems
• Strong skills in Software Development and related technologies
• Experience in Consulting with a focus on client requirements and innovation
• Understanding of Business Processes and alignment to technical solutions
• Exceptional problem-solving skills and the ability to work collaboratively with diverse teams
• Proficiency in modern programming languages and frameworks is a plus
• Familiarity with AI technologies, particularly in conversational AI, is highly advantageous
• Bachelor’s degree in Computer Science, Information Systems, or equivalent; advanced degrees in relevant fields preferred