Lead Process Quality and Governance Specialist

Role Summary :

The Senior Process Quality Executive is responsible for ensuring process excellence and compliance with ISO 9001 Quality Management Systems and ISO 27001 Information Security Management Systems along with SOC Compliance requirements. This role focuses on conducting audits, maintaining compliance records, preparing and managing documentation, and driving continuous improvements across business functions. The position demands strong process quality expertise, regulatory knowledge, and exceptional documentation skills to support internal governance and external audit readiness.

Key Responsibilities :

• Conduct internal process and compliance audits as per ISO 9001 QMS and ISO 27001 ISMS standards along with SOC control frameworks.
• Develop, maintain, and update process documentation, including SOPs, work instructions, checklists, policies, and compliance manuals.
• Ensure all documentation is accurate, version-controlled, and aligned with ISO and SOC requirements.
• Perform SOC testing, collect audit evidence, and maintain detailed records for internal and external audit reviews.
• Support implementation, certification, and continual improvement of the ISO 9001 Quality Management System (QMS).
• Track non-conformities, conduct root cause analysis (RCA), and implement corrective and preventive actions (CAPA).
• Collaborate with Finance, IT, and Operations teams to strengthen internal controls and compliance reporting.
• Prepare audit reports, compliance dashboards, and management review presentations.
• Provide training and awareness programs to employees on ISO, SOC, and documentation best practices.
• Act as a liaison with external auditors during ISO certification audits and SOC compliance reviews.

Required Skills