IT Tech Support

This role is for an IT Tech Support professional to install, configure, and troubleshoot software and hardware for an organization. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a team-oriented attitude to provide comprehensive support to all colleagues and clients.

Key Responsibilities

• Install and configure software and computer systems for end-users.
• Troubleshoot and resolve issues with a variety of software and hardware on both Windows and Apple platforms.
• Guide colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that document technical support activities.
• Analyze records and logs to identify underlying trends and potential issues.
• Assist with the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and make decisions about new technology for the business.
• Participate in business-wide meetings to provide insight into technical requirements.

Required Skills

Qualifications

Skills Required

Software Configuration, computer systems analysis , Team Member, Technical Support, Analytical Ability