Assistant Vice President - Capability Development (Training)

Role Overview

We are seeking a highly driven and strategic

AVP – Capability Development

to design, lead, and execute EXL’s enterprise-wide capability development agenda. This role will build an

integrated talent and capability framework

at the

intersection of operations, analytics, data, and AI

to embed next-gen workflows, advance technology specialization, accelerate solutioning, and strengthen leadership effectiveness across the enterprise.

The position requires a thought leader who can bridge strategy and execution— conceptualizing, designing, and operationalizing scalable interventions

that drive measurable business impact, innovation, and delivery excellence.

Key Responsibilities

1. Enterprise Capability Strategy & Leadership

Design and own the enterprise capability development strategy aligned with EXL’s

data, AI, analytics, and digital-led transformation priorities .

Partner closely with Business Leaders, Domain Experts, and CXOs to identify

critical talent shifts and future capability needs .

Build a

scalable, future-ready capability framework

integrating

operations, analytics, data, AI, and advanced technology skills .

Position EXL as a

capability-led transformation partner

for clients through domain, digital, and innovation-driven talent strategies.

2. Data, AI & Advanced Tech Enablement

Drive

talent specialization journeys

in

AI, analytics, and partner ecosystems

to fast-track solutioning and delivery excellence.

Create

integrated capability pathways

that embed

data-driven and AI-led workflows

across operations and client engagements.

Build partnerships with

external technology providers, academia, and start-ups

to continuously evolve EXL’s advanced tech stack.

Institutionalize best practices,

playbooks, accelerators, and frameworks

for

AI-first and analytics-enabled solutioning .

3. Innovation & Solutioning Excellence

Lead enterprise-wide innovation programs to

identify, incubate, and scale breakthrough ideas

into market-ready solutions.

Enable

integrated solutioning capabilities

by equipping growth leaders and client-facing teams to

stitch together multi-SGU offerings .

Partner with pursuit and solutioning leaders to

sharpen CXO-level narratives , align with client priorities, and position EXL as an

innovation-led partner .

Build

communities of practice

to foster collaboration, exchange ideas, and replicate success across business lines.

4. Leadership & Talent Development

Enable frontline managers to excel in

people leadership, client management, and operational excellence .

Design

immersive, experiential learning interventions

for leaders at multiple levels, focused on

strategy execution, integrated solutioning, and innovation .

Create structured pathways for growth leaders to strengthen

CXO engagement skills, consultative ability, and analytics-driven solution fluency .

Leverage

internal leaders, industry experts, and client perspectives

to embed

applied, experiential learning

across teams.

5. Insights, Metrics & Business Impact

Establish a

measurement framework

to track

capability ROI , solution adoption, innovation outcomes, and leadership effectiveness.

Leverage

data-driven insights and dashboards

to monitor

capability maturity, talent readiness, and business impact .

Continuously refine strategies based on

performance data, client feedback, and market shifts .

Key Requirements

Education

MBA or equivalent degree in

Business, Strategy, Organizational Development , or a related field preferred.

Experience

12–15 years

of experience in

capability development, digital / AI transformation, or consulting

in global enterprises.

Proven track record of

designing and scaling enterprise capability programs

across multiple functions.

Experience driving

data / AI adoption, analytics integration, innovation frameworks, and leadership enablement

initiatives.

Exposure to

advanced technology partnerships and integrated, multi-disciplinary solutioning .

Skills & Competencies

Strategic thought leadership

with deep understanding of

data, analytics, AI, and digital-led business models .

Expertise in

program design, facilitation , and

embedding capability into the flow of work .

Strong

stakeholder management

and ability to

partner with CXO-level leaders globally .

Exceptional

storytelling and change leadership skills .

Ability to

independently drive large-scale transformation programs

and deliver measurable business outcomes.

Success Metrics

Integrated adoption

of

analytics, data, and AI-led capabilities

across

operations and client delivery workflows .

Increased

solutioning strength

and

win rates

through

multi-SGU, integrated capabilities .

Enhanced

leadership and manager effectiveness

in driving

operational and digital excellence .

Accelerated

innovation-to-scale cycle

with more

client-ready solutions launched .

Demonstrable

business impact

through

capability-driven growth and delivery excellence .